We introduced systematic annual feedback tracking in 2015, inviting clients to answer three short questions about the service they have received. The chart below shows results as at February 2016.
"Having dealt with McBrides since we started our business in 2004 we have always been happy with the service and advice given by Mark Grady and the team." Geoff Snell, Online Reprographics Ltd
"Quick response to questions and problems. Supportive in all matters. A very efficient operation." Lesley Cornell-Walsh, T.Walsh Investments Ltd
"Every time I have a question or need advice the matter is resolved by return. You can't beat service like that." Terry Allen, P.W.A. International Limited
"Helpful and efficient team, a pleasure to do business with and they always explain everything so patiently to us "non accounts" types!" Carol Brown, Tromsostan Limited
"Professional and a hands on approach from all as a team." Gary Eastwood, London & Kent Metals Limited
"The service and communication demonstrates that McBrides fully understands both my business and my aims for myself and my companies. As such McBrides are an integral and vital component of our planning strategy." Tony Betterindge, A R Betteridge Limited
"Nigel Kimber is an excellent partner to the business. He maintains a relationship with Unicomp even when the revenue stream has diminished. This results in keeping the door open for future opportunity." Tina Burgon, Unicomp Limited